Bilingual Call Center Specialist

• Handle inbound and outbound calls from customers in both English and French.
• Provide accurate information and assistance related to account inquiries, transactions, and service requests.
• Resolve customer issues by identifying problems, offering solutions, and ensuring customer satisfaction.
• Document interactions and maintain detailed records in the company’s CRM system.
• Collaborate with other team members and departments to address complex customer issues and ensure a seamless experience.
• Adhere to company policies, procedures, and regulatory guidelines while delivering exceptional service.
• Participate in training and development programs to stay updated on products, services, and best practices.

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• Fully bilingual in English and French (spoken and written).
• Previous experience in a call center or customer service role is preferred.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in using CRM software and Microsoft Office Suite.
• Problem-solving skills and attention to detail.
• Reliable internet connection and a suitable home office setup for remote work.

Our client is a major player in the financial services industry, offering a wide range of banking and financial solutions to customers. They are currently seeking a skilled Bilingual Call Center Specialist to join their remote team. The ideal candidate will be fluent in both English and French, with a strong background in customer service and a commitment to providing exceptional support to clients.

• Competitive salary and comprehensive benefits package.
• Opportunity to work remotely from the comfort of your home.
• Join a reputable company in the financial services sector.
• Supportive and inclusive work environment with opportunities     for career growth.
• Flexible work schedule and a focus on work-life balance.